In the Cloud or your Office

IT Managed Services – Making IT Work

The increasing complexity of technology and business growth can put your IT Team in a bind –a long and growing task list and not enough resources to get the jobs done.

Virtual IT provides the best solution for organizations that need comprehensive IT support and can consist of a mixture of three elements:

  • On-site Support (if required)
  • Remote Help Desk Support
  • Cloud-based tools & technologies


Here are a few of the core service features that form the backbone of our IT Managed Services:



– because Computers Require Maintenance

IT System Performance and Health Management

  • Real time 24×7 monitoring & maintenance with relevant metrics to ensure uptime, continuity of operations and problem anticipation for:
    – Network(s), Server(s), PC(s), Website(s)
  • Analysis of warnings and informational alerts concerning:
    – Applications and databases running on server(s)
    – Operating system, services, and server hardware
    – System and network security and intrusion detection
    – Server disk space, utilization, and health
    – Memory usage, virtual memory usage, processor utilization and performance
  • Patch and service pack management
    – Monitor status of Anti-Virus and Windows security updates and pertinent service packs
  • Backup system management
    – Quarterly test restore of data from online backup and/or local tape or drive media.
    – Microsoft Exchange mailboxes
    – Onsite & Offsite backup of selected files and folders (80 GB included, additional available at $2/GB)
    – Mission critical databases (e.g. QuickBooks, Time Matters)
  • Quarterly test of UPS (battery backup) shut down procedure and battery life.

What this does for YOU – Small errors and warning signs are identified and addressed before they turn into big problems that can cause downtime, corruption of data, and lost productivity for your business.



– because Users May Require Assistance 

  • 24×7 Technical Support*
  • all servers, workstations, network printers, smart phones, and network infrastructure
  • unlimited end-user remote support through Virtual IT Service Center
  • 1 hr. response (normal business hours – M-F 8:00 am to 5:00 pm)
  • 4 hr. response (non-normal business hours)

Network audit, Documentation and Maintenance

Incident Management & Resolution

Interact with all hardware and software vendors on behalf of your organization to ensure proposals, pricing, and work performed are accurate and satisfactory

Hardware/Software Standardization and Procurement

New Adds*, Moves and Changes

Catastrophic remedial services (server failure)

What this does for YOU – Provides the benefits of having multiple internal staff without the need for costly overhead of employees.



– because Businesses Succeed with Strategic IT Planning

Strategic Business Technology Planning

  • Quarterly Planning with Virtual Chief Information Officer (VCIO)
  • Continual alignment between business needs and technology
  • Annual IT operating expense planning
    – Work closely on technology related expenditures portion of company’s annual budget
    – Advise on timelines for retiring and acquiring hardware and software
    – Anticipate future needs for planning purposes

IT Project Planning & Management

IT Service Delivery Accountability and Reporting



The great thing about working with Virtual IT is that you can tailor select services, or you can purchase all of the services that you need in an all-inclusive package. We offer a one-stop-IT-shop for everything IT related

and bring stability, local resources and know-how to every client. Whether your technology challenges are big or small, we can tailor a plan to your business needs.

Contact Virtual IT