Small Business VOIP Enables You to Better Service Your Callers
Fixed Mobile Convergence (FMC)
Receive your calls no matter where you are – in your office or on the road. Seamlessly transfer calls between your mobile device and your deskphone without interrupting the conversation. Switchvox provides you the flexibility to easily control how your calls are handled.
Interactive Voice Response (IVR) Auto-Attendant
The Switchvox IVR is an automated menu system (also known as an auto-attendant) that you can program to greet and interact with your callers. The IVR allows you to provide information to the caller, collect information from the caller, and send the caller to the right extension.
Improve Your Callers’ Experience
Call Queues (Automatic Call Distribution)
Efficiently handle all of your inbound calls with call queues. Every member of the queue can see real-time queue statistics and the caller’s CRM record directly from the Switchboard.
Detailed Reporting and Logs
Administrators have access to detailed reporting to know how to effectively staff queues. Generate real-time, scheduled or on-demand reports for many events in Switchvox.
Call Queue Management
Ensure the best service for your callers by effectively being able to manage your representatives
Small Business VOIP with Enterprise-Class Features at a Price You Can Afford
Switchvox Notifier fully integrates with Outlook® Calendars, Emails, Tasks and Contacts as well as Word®, PowerPoint® and Excel®.
Receive, transfer and record calls from any phone and any location through Switchvox. With the mobile apps for the iPhone and Blackberry, you can easily access your favorite features of Switchvox from your smart phone.
With voicemail delivered to your inbox or mobile device, you can stay in communication, wherever you are.
Reporting & Call Logging
See details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.
With Switchvox, fax is integrated so you no longer need a separate fax server. All faxes are delivered directly to your inbox! Plus, you can use the same number for calls and faxes.
A built-in conference bridge allows all of your employees to manage their own conference rooms on-demand.
Collaborating over long distances has never been easier or less expensive since video phones are compatible with Switchvox.
Switchvox’s XML-based Extend API makes it easy for a web application developer to integrate Switchvox with any web tool, without any Switchvox-specific training.
“If there’s an appliance or SMB IP-PBX to beat, this is the one.”
– Network World
“Digium Switchvox is a great choice for SMBs’ VoIP needs.”